We stand behind the quality of everything we sell. If there is a problem with your order, please contact us immediately at email@example.com. Full refunds for most items (less shipping fees) will be issued if merchandise is returned postage prepaid in its original condition within 7 days; otherwise a re-stocking fee will be charged. You may cancel an order for items that have not shipped; however, once items are shipped, cancellations cannot be accepted. Instead, you may return the item to our warehouse for a refund (less shipping fees).